Datatrain is a consulting company specializing in the optimization of facility management processes within productive SAP systems in the real estate and housing sector.
Our focus lies in providing pre-developed, sector-specific CRM, SRM, and mobile business solutions. We assist you in all processes involved in developing, preparing, and implementing measures to optimize contractor management, the support of current and prospective tenants, and ongoing control and service processes.
We additionally support owner-operated municipal enterprises, German federal, state, and municipal agencies, and FM contractors in the optimization of business processes in real estate and construction management.
You’ll find a profile of our company on the following pages. For further information, please contact us. We look forward to hearing from you!
DATATRAIN WORKNEWS
Tenant Portal for iPhone und iPad
GESOBAU AG is the first German housing association to offer a special app for iPhone and iPad. To read the GESOBAU press release (german), click 
here.
EVENT NOTICEEXPO REAL, Oct. 4-6, 2011
For the first time, Datatrain had its own stand at this central communications event of the real estate industry. Thank you for your visit!
DATATRAIN WORKNEWS
Recent Successes in the Residential Real Estate Sector
GWG München implemented our Property Maintenance Portal, along with other Datatrain services, at the beginning of the year. A project in cooperation with Comline AG...
DATATRAIN WORKNEWS
Recent Successes in the Residential Real Estate Sector
WWS Herford has decided on the Datatrain maintenance module Insurance Solution for the integration of its property damage processing. A project in cooperation with THV ...
Our Solutions at a Glance
SRM/Supplier Management/Property Maintenance
Comprehensive tracking of unplanned maintenance measures, optimization of trouble management (report generation and follow-up processes), contractor integration using our e-business systematics (Property Maintenance Portal), SLA integration, e-billing, integration of external third parties through Web Services, property damage during maintenance, contract management, controlling of service contractors...
CRM/Tenant and Client Support and Services
Tenant Center for the gathering and processing of concerns of current and prospective tenants, the tenant portal Online Tenant Services, public applications (tenant apps), InVe for prospective tenant management, information catalogs for tenant support, configuration of CRM-specific business processes (complaint management, rental and contractual matters, etc.), tenant integration in process tracking...
Mobile Services for Building Management and Beyond...
Corporate solutions, e.g., application terminal for the mobile tracking of business processes in property management and maintenance, safety maintenance, apartment inspection and handover, gathering and maintenance of inventory data, and tenant support (CRM processes). Public (consumer) solutions for current and prospective tenants, e.g., Online Tenant Services...
In the Spotlight...
Looking to expand your tenant service offerings?
Showing the way: GESOBAU AG of Berlin is the first German housing association to offer an iPhone and iPad app for trouble and damage reports. It’s based on the Datatrain CRM module Online Tenant Services. Click here for the presse release (german) from GESOBAU AG..., or contact us here at Datatrain.
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| Example: Sending a damage report while on the go using the GESOBAU app for the iPhone... |
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Tenant direct ordering? Tenant portal? We call it Online Tenant Services ...
A service that’s grabbing ever more attention in the residential real estate industry is the deployment of a Web application enabling tenants to communicate a concern, e.g., property damage, directly to their building management – at any time of day or night, from home or while on the move. And it’s driven by Datatrain’s integrated CRM- and SRM-specific process tracking that allows service orders to be placed automatically with designated contractors. For more information, view the press release (german) from GESOBAU AG...
Example: Notifying the building management of needed apartment repairs via the iPad... | |
